Refund policy

At Innovare Denim, we want every customer to be completely satisfied with their purchase. If you are not fully satisfied with your order, we are here to help with a simple and transparent return and refund process.

This Return & Refund Policy explains the conditions, procedures, and requirements for returning products purchased from innovaredenim.shop.

By placing an order with us, you agree to the terms outlined in this policy.

1. Return Eligibility

We accept returns within 30 days from the date you receive your order.

To be eligible for a return, your item must meet the following requirements:

  • The item must be unused, unworn, and in its original condition.
  • The item must include all original tags, packaging, and accessories.
  • The item must not have any signs of wear, washing, damage, stains, odors, or alterations.
  • The return request must be submitted within 30 days of delivery.

Items that do not meet these requirements may not be accepted for return.

2. Non-Returnable Items

For hygiene, safety, and product protection reasons, certain items cannot be returned, including:

  • Items that have been worn, washed, damaged, or altered.
  • Items without original tags or packaging.
  • Items returned after the 30-day return period.
  • Clearance items, final sale items, or promotional items marked as non-returnable.
  • Gift cards or store credit purchases.

If a returned item does not meet our return requirements, we reserve the right to refuse the return or issue a partial refund.

3. How to Request a Return

To start a return, please contact our customer service team at:

Email: info@innovaredenim.shop

Please include the following information in your return request:

  • Order number
  • Customer name
  • Email address used for the purchase
  • Reason for return
  • Photos of the item (if the item is damaged, defective, or incorrect)

Our customer service team will review your request and provide return instructions if your return is approved.

Please do not send items back before receiving return authorization from us.

Unauthorized returns may not be accepted.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received is defective.
  • The wrong item was sent.
  • The item was damaged during delivery.

If the return is caused by an error on our part, we will provide appropriate assistance and cover reasonable return shipping costs.

For all other returns, the customer is responsible for arranging and paying return shipping.

Original shipping fees are non-refundable unless the return is due to an error caused by Innovare Denim.

5. Return Processing Time

Once we receive your returned item, our team will inspect it to ensure it meets our return requirements.

Return inspections usually take 3–7 business days after the package arrives at our facility.

After your return is approved, we will process your refund according to the refund method used for your original purchase.

6. Refund Policy

If your return is approved, a refund will be issued to your original payment method.

Please note:

  • Refund processing times may vary depending on your bank, credit card company, or payment provider.
  • It may take additional business days for the refund to appear in your account after it has been processed.
  • Shipping fees, customs fees, duties, or taxes paid during the original order are generally non-refundable unless required by applicable law.

If you have not received your refund after the expected processing period, please contact your payment provider first. If the issue continues, contact us at:

Email: info@innovaredenim.shop

7. Damaged, Defective, or Incorrect Items

We carefully inspect our products before shipment. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

After reviewing your request, we will provide a suitable solution, which may include:

  • Replacement of the item
  • Store credit
  • A refund

8. Exchanges

We currently do not offer direct exchanges.

If you need a different size, color, or style, please return your original item according to this policy and place a new order for the desired item.

9. Order Cancellation

Orders can only be canceled within a limited period after purchase and before the order has been processed or shipped.

Once an order has entered processing or has been shipped, it cannot be canceled.

If you wish to request cancellation, please contact us as soon as possible at:

Email: info@innovaredenim.shop

We cannot guarantee cancellation requests will be successful after order processing begins.

10. Lost or Undelivered Packages

Innovare Denim is not responsible for packages that are confirmed as delivered by the shipping carrier but are lost, stolen, or misplaced after delivery.

If your package has not arrived within the expected delivery timeframe, please contact us and we will assist you in investigating the issue with the shipping carrier.

11. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order cannot be delivered due to incorrect or incomplete shipping information provided by the customer, additional shipping charges may apply for reshipment.

If the package is returned to us because of incorrect customer information, refunds may be issued after deducting applicable shipping costs.

12. International Orders

For international customers:

  • Delivery times may vary depending on the destination country, customs processing, and local regulations.
  • Customers are responsible for providing accurate shipping information.
  • Any customs duties, taxes, or import fees required by the destination country are the responsibility of the customer unless otherwise stated.

Return shipping costs for international orders are the responsibility of the customer unless the item received is incorrect, damaged, or defective.

13. Fraud Prevention

Innovare Denim reserves the right to refuse returns, refunds, or exchanges if we identify:

  • Suspicious return activity
  • Excessive return requests
  • Signs of fraud or abuse
  • Items returned in unacceptable condition

This policy helps us maintain fair service for all customers.

14. Changes to This Return & Refund Policy

We reserve the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated revision date.

Customers are encouraged to review this policy periodically to stay informed about our return procedures.

15. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Innovare Denim

Website: innovaredenim.shop

Email: info@innovaredenim.shop

We are committed to providing excellent customer service and ensuring a smooth shopping experience for every customer.