Last Updated: September 29, 2026
INNOVARE DENIM wants customers to have clear information about returns, refunds, and order cancellations before placing an order.
This Return, Refund and Cancellation Policy applies to purchases made through www.innovaredenim.shop. By placing an order, you acknowledge and agree to the terms described below.
1. Return Window You may request a return within 30 calendar days after the item is delivered. For orders containing multiple items delivered separately, the return period for each item begins on the date that specific item is delivered. If the final day of the return period falls on a weekend or recognized holiday, the return period will extend to the next business day.
2. Return Shipping Costs Approved returns under this policy qualify for free return shipping. After your return request is approved, we will provide a prepaid return shipping label and return instructions. Please do not send an item to the return address before receiving return authorization from us, as INNOVARE DENIM is not responsible for unauthorized returns or lost packages.
Unless otherwise instructed, approved returns should be sent to our verified return facility: INNOVARE DENIM 124 Cemetery Rd Gastonia, NC 28056 United States
3. Return Eligibility To qualify for a return, the item must:
Be unused, unworn, and unwashed
Be in the exact same condition as when it was received
Include the original packaging
Include all original tags, labels, and accessories attached
Be accompanied by a valid proof of purchase (order confirmation or receipt)
Items that show signs of wear, use, washing, alteration, damage, stains, odors, or missing packaging/tags will not qualify for a refund and may be returned to you.
4. Non-Returnable Items Items specifically marked as “Final Sale” or “Non-Returnable” at the time of purchase on the product page or checkout page are not eligible for return, exchange, or refund unless the item arrives damaged or defective.
5. How to Request a Return To request a return, please contact us at:
Email: info@innovaredenim.shop
Telephone: +1 919 219 3344
Please include:
Your full name
Order number
Email address used for the order
Name of the item you wish to return
Reason for the return
We will review the request and provide a prepaid shipping label and instructions if the item appears eligible. Submitting a request does not guarantee a refund; all items must be received and physically inspected first.
6. Damaged, Defective, or Incorrect Items If you receive an item that is damaged, defective, or different from the item ordered, please contact us at info@innovaredenim.shop within 48 hours of delivery. Please include clear photographs of the item, the packaging, any visible damage, and the shipping label. We will investigate the issue and provide an appropriate solution, such as a free replacement or a full refund. Do not discard the item or packaging until the issue is resolved.
7. Return Inspection & Restocking Fees After the returned item is received, our team will inspect it to confirm it meets our eligibility requirements.
Restocking Fees: INNOVARE DENIM does not charge any restocking fees for returns. (0% Restocking Fee).
8. Refunds Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.
Approved Refunds: Refunds will be issued to your original payment method within 3–7 business days after the inspection is completed.
Original Shipping Costs: Please note that original shipping fees paid at the time of purchase (if applicable) are non-refundable. You will be refunded the full price of the returned products and applicable taxes.
Depending on your bank or credit card company, it may take additional processing time (typically 3-5 business days) for the funds to officially post to your account.
9. Late or Missing Refunds If your refund was approved but has not appeared in your account after 7 business days:
Check your bank account again.
Contact your credit card company (it may take some time before your refund is officially posted).
Contact your bank. There is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at info@innovaredenim.shop.
10. Order Cancellations Before Fulfillment You may request to cancel an order at any time before the item is fulfilled or shipped. To request a cancellation, contact us immediately at info@innovaredenim.shop or +1 919 219 3344 with your order number. If your cancellation is approved before fulfillment, we will cancel the order and issue a full refund (including shipping costs) to your original payment method.
11. Orders That Have Already Shipped Once an order has been fulfilled, processed for shipment, or handed to a carrier, it cannot be canceled. If you no longer want the item, please wait for it to be delivered and then request a return under our standard 30-day return policy. Refusing delivery or failing to collect a package does not constitute a standard return and may result in additional carrier fees deducted from your refund.
12. Exchanges Our standard policy is based on returns and refunds. If you need a different size, color, or item, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
13. Delivery Information (Context for Returns) Our estimated order timeline is:
Handling time: 1–3 business days
Transit time: 5–8 business days
Estimated total delivery time: 6–11 business days
The 30-day return window strictly begins on the date the tracking status shows the item as "Delivered," regardless of the estimated timeframes above.
14. Contact Information For any questions regarding your return, refund, or cancellation, please reach out to our support team:
Store Name: INNOVARE DENIM
Address: 124 Cemetery Rd, Gastonia, NC 28056, United States
Email: info@innovaredenim.shop
Telephone: +1 919 219 3344
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM
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